Support

Questions about a booking, a charter or listing your vessel? Reach us and we'll respond quickly.

Email us

support@fullstack.co.za — typically within a few hours.

Send an email

For operators

List your fleet, manage bookings and get paid weekly.

Operator portal

Manage a booking

Find your booking by reference to view your boarding pass.

View example

Common questions

How do I receive my ticket?

After payment you receive a digital boarding pass with a QR code, both on-screen and by email. Show it at the jetty.

What is your cancellation policy?

Free cancellation up to 48 hours before departure on most charters. The exact policy is shown before you pay.

Are the vessels safe and certified?

Yes. Every listed vessel holds valid COF and LGSE certification, verified in partnership with Tempus.

How is my data handled?

Under POPIA. See our POPIA & privacy page for details on what we collect and your rights.